If you suspect this is the cause of the problem, you should log in to the VMware Horizon Connection Server Admin portal and go to the desktop pool settings. This occurs when the template that the admin configured for the virtual machine is set to use a display resolution that the end-user device cannot support. One of the main causes of the VMware Horizon black screen problem is a support issue with the physical device display.
Most of the time, the VMware Horizon black screen problem can be attributed to one of five simple configuration issues.Īs VMware VDI administrators, you should learn the common issues that could lead to VMware Horizon displaying a black screen for your users and how to fix them.
Although this problem is relatively common, it is usually easy for virtual desktop administrators to resolve.
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